Terms of Service · popkorn

Last Updated: 16 May 2026

These Terms of Service (“Terms”) form a legally binding agreement between you (“Client,” “you,” or “your”) and YV Labs LLP, a limited liability partnership incorporated under the laws of India and having its registered office at 901, Satguru Towers, North Avenue, Santacruz West, Mumbai 400054, India (“popkorn,” “we,” “us,” or “our”), governing your access to and use of the popkorn platform, websites at popkorn.tech and app.popkorn.tech, APIs, and related services (collectively, the “Services”). By signing up for an account, accessing the Services, or otherwise indicating your acceptance, you agree to be bound by these Terms.

Please read carefully. Section 17 contains an arbitration clause and waives your right to a jury trial; Section 15 limits our liability to you.

Section 1 · Definitions

Capitalised terms have the meanings given below.

“Account” means the registered account through which you access the Services.
“Account User” means an individual you authorise to access your Account (employee, contractor, agent).
“Channels” means the communication surfaces popkorn supports, including voice (inbound and outbound), WhatsApp, email, web chat, Instagram, RCS, SMS, and any others we add from time to time.
“Client Content” means all data, files, prompts, knowledge-base materials, contact lists, AI-agent configurations, and other content you or your Account Users upload to, configure on, or transmit through the Services.
“Conversation Data” means recordings, transcripts, messages, attachments, and metadata generated by interactions on the Channels.
“Confidential Information” means non-public information disclosed by one party to the other that is identified as confidential or that a reasonable person would understand to be confidential.
“Data Fiduciary” and “Data Processor” have the meanings given in the Digital Personal Data Protection Act, 2023 (“DPDP Act”).
“End Customer” means any individual you contact, message, or transact with through the Services (your customer, prospect, patient, student, beneficiary, or other counterparty).
“Personal Data” has the meaning given in the DPDP Act.
“Privacy Policy” means our privacy notice published at popkorn.tech/privacy, as updated.
“Acceptable Use Policy” means our acceptable use policy published at popkorn.tech/acceptable-use, as updated.
“Sub-processor” means a third party we engage to process Personal Data on our behalf in delivering the Services.

Section 2 · Eligibility and Account Registration

2.1 Business use only. The Services are made available only to businesses, partnerships, organisations, and other entities, and to individuals acting on behalf of such entities. The Services are not intended for personal, family, or household use.

2.2 Eligibility. You represent that you are at least 18 years of age, have the legal authority to bind the entity for whom you are registering, and are not barred from using the Services under the laws of India or any jurisdiction in which you operate.

2.3 Accurate information. You agree to provide accurate, current, and complete information at registration and to keep your Account information up to date.

2.4 Credentials. You are responsible for safeguarding the credentials of every Account User, for all activity that occurs under your Account, and for promptly notifying us at security@popkorn.tech of any unauthorised access.

2.5 Account Users. You may invite Account Users and assign them roles (owner, admin, agent, member). You are responsible for the acts and omissions of every Account User as if they were your own.

Section 3 · Description of the Services

3.1 What popkorn is. popkorn is a multi-channel conversational platform that enables your business to deploy AI agents to handle inbound and outbound conversations across voice, WhatsApp, email, web chat, and other supported Channels, along with a unified support desk, campaign tooling, flow automation, knowledge-base ingestion, retrieval-augmented generation, and connectors to third-party business systems.

3.2 No guaranteed outcomes. AI-generated responses are probabilistic. We do not warrant that any specific conversation will result in a sale, a resolution, a renewal, an appointment, or any other commercial outcome. You retain sole responsibility for the business decisions you make on the basis of the Services.

3.3 Updates and changes. We may add, modify, or discontinue features of the Services at any time. We will provide reasonable notice for material adverse changes to features you actively use.

3.4 Beta and pre-release features. Features marked as beta, preview, pilot, experimental, or pre-release are provided as-is, without service-level commitments, and may be withdrawn at any time.

3.5 Third-party integrations. The Services include optional connectors that allow you to authorise popkorn to access your accounts on third-party platforms (such as Shopify, Google Calendar, Outlook, Zoho, Instagram, WhatsApp Business, and others) for the purpose of providing the Services. Your use of those third-party services is governed by the terms of those services; we are not responsible for their availability, accuracy, or content.

Section 4 · Acceptable Use

4.1 Acceptable Use Policy. Your use of the Services is subject at all times to our Acceptable Use Policy, which is incorporated into these Terms by reference. By using the Services, you agree to comply with the Acceptable Use Policy and to ensure that every Account User and End Customer interaction conforms to it.

4.2 Suspension for AUP violations. We may suspend or limit your access to all or part of the Services, with or without notice, where we reasonably believe that continued use poses a security, legal, reputational, or regulatory risk to popkorn, to End Customers, or to other clients.

Section 5 · Client Warranties and Responsibilities

You represent, warrant, and agree as follows for as long as you use the Services.

5.1 Lawful basis for Client Content. You have all rights, consents, permissions, and lawful bases necessary to upload, transmit, process, and otherwise make available all Client Content through the Services, including all contact lists, knowledge-base materials, integration data, and end-customer identifiers.

5.2 End-Customer consent. You have obtained, from each End Customer, every consent, opt-in, or other lawful basis required under applicable law (including the DPDP Act, the Information Technology Act, 2000, the Information Technology Rules made thereunder, the rules and regulations made by the Telecom Regulatory Authority of India, and any sector-specific rules) before you cause the Services to contact, record, message, or otherwise process Personal Data of that End Customer.

5.3 Recording disclosure. Where the Services are used to record voice conversations, you are responsible for ensuring that End Customers receive a clear and timely disclosure that the conversation is being recorded, in the manner and language required by applicable law. The Services support an in-call announcement, and you must not disable or circumvent that announcement except in writing with our prior agreement.

5.4 Channel-specific compliance. You will comply with the policies and terms of each third-party Channel through which you operate, including the WhatsApp Business Solution Terms and the WhatsApp Business Messaging Policy for WhatsApp, the policies of Meta Platforms for Instagram, the policies of carriers and gateways for SMS and RCS, and the terms of any integration provider you connect to popkorn.

5.5 Age of End Customers. You will not knowingly use the Services to contact, profile, target, or otherwise process the Personal Data of any individual under the age of 18. If you become aware that an End Customer is under 18, you will promptly cease processing their Personal Data through the Services and notify us.

5.6 Sector-specific obligations. Where you operate in a regulated sector (including but not limited to financial services, insurance, healthcare, life sciences, education, and political communication), you will comply with all sectoral regulations applicable to your communications with End Customers and will not rely on popkorn to assess sectoral compliance on your behalf.

5.7 Indemnification basis. Your warranties under this Section 5 form a material part of our willingness to provide the Services. A breach of any of these warranties is a material breach of these Terms and supports the indemnity in Section 14.

Section 6 · Data Protection, Privacy and Sub-processors

6.1 Roles under the DPDP Act. For Personal Data relating to your Account Users (the people who sign in to your popkorn Account), popkorn acts as a Data Fiduciary and processes that Personal Data in accordance with our Privacy Policy. For Personal Data relating to End Customers (the people you contact, message, or transact with through the Services), popkorn acts as a Data Processor processing that Personal Data on your documented instructions; you are the Data Fiduciary.

6.2 Your obligations as Data Fiduciary. As the Data Fiduciary for End-Customer Personal Data, you are responsible for providing notices to, obtaining consents from, and responding to grievances and rights requests of End Customers under the DPDP Act and other applicable laws. You will not direct popkorn to process Personal Data in any manner that would cause popkorn to violate applicable law.

6.3 Our obligations as Data Processor. We will (a) process End-Customer Personal Data only on your documented instructions, including those reflected in your Account configuration; (b) implement reasonable security practices appropriate to the nature of the Personal Data; (c) assist you, at your reasonable cost, in responding to rights requests of End Customers; (d) notify you without undue delay, and in any event within 72 hours of our becoming aware, of any Personal Data breach affecting your Account; and (e) on termination, delete End-Customer Personal Data in accordance with Section 11.

6.4 Sub-processors. You authorise popkorn to engage Sub-processors from the following categories to assist in providing the Services: cloud infrastructure and managed-database providers; AI and machine-learning model providers; telephony and SIP providers; real-time WebRTC media providers; WhatsApp Business and other social-messaging providers; OAuth aggregators for third-party integrations; payment processors; transactional email delivery providers; object-storage providers; and observability and error-monitoring providers. A current list of Sub-processors used in connection with your Account is available to enterprise clients on written request to legal@popkorn.tech. Each Sub-processor is bound to data-protection obligations no less protective than those in these Terms with respect to the data processed.

6.5 Cross-border processing. Primary processing of Personal Data occurs in India. Certain AI and machine-learning model providers, transactional email providers, and observability providers may process limited data outside India. Where the Central Government of India notifies a list of countries to which transfers of Personal Data are restricted under Section 16 of the DPDP Act, popkorn will adjust its processing to remain compliant and will notify clients reasonably in advance where action is required.

6.6 No model training on your data. popkorn does not use Client Content, Conversation Data, or End-Customer Personal Data to train, fine-tune, or evaluate its own machine-learning models or those of its Sub-processors, except where you have specifically opted in for a particular initiative in writing.

6.7 Privacy Policy. Our processing of Personal Data is further described in the Privacy Policy, which forms part of these Terms.

Section 7 · Fees, Credits and Payment

7.1 Fees. You agree to pay all fees applicable to the subscription plan, credits, add-ons, and usage associated with your Account, in Indian Rupees (₹), as set out in your Account or in a separate order form between you and popkorn.

7.2 Auto-renewal. Subscription plans renew automatically for successive periods of the same length unless you cancel before the renewal date in your Account. You may cancel at any time effective at the end of the then-current period.

7.3 Price changes. We may change our pricing on at least 30 days’ advance notice. Changes take effect on your next renewal.

7.4 Failed payments. If a charge fails, we may suspend the Services until payment is received. If the failure continues for more than 15 days, we may terminate your Account.

7.5 Taxes. All fees are exclusive of GST and any other taxes, duties, or levies, which you are responsible for paying or for which you will reimburse popkorn.

7.6 Refunds. Except where required by law, fees and credits are non-refundable. Unused subscription credit balances expire on termination of the Account.

7.7 Billing disputes. You must raise any billing dispute within 30 days of the relevant invoice or charge by writing to billing@popkorn.tech; thereafter the charge is deemed final.

Section 8 · Intellectual Property

8.1 popkorn IP. popkorn and its licensors retain all right, title, and interest in and to the Services, including all software, models, interfaces, documentation, trademarks, and improvements thereto. No rights are granted to you except as expressly stated in these Terms.

8.2 Your Content. As between you and popkorn, you retain all right, title, and interest in and to Client Content and Conversation Data. You grant popkorn a worldwide, non-exclusive, royalty-free licence to host, process, transmit, display, and otherwise use Client Content and Conversation Data solely to provide the Services to you and to perform our obligations under these Terms.

8.3 Feedback. If you provide popkorn with suggestions, ideas, or feedback about the Services, you grant popkorn a perpetual, irrevocable, worldwide, royalty-free licence to use that feedback for any purpose, without obligation to you.

8.4 Trademarks. “popkorn” and the popkorn logo are trademarks of YV Labs LLP. You may not use any of our trademarks without our prior written consent, except where required to refer to popkorn as the provider of the Services.

Section 9 · Confidentiality

9.1 Mutual obligation. Each party will (a) protect the other party’s Confidential Information with at least the same degree of care it uses for its own confidential information of similar importance, and in no event less than reasonable care; (b) use the Confidential Information only as necessary to exercise its rights and perform its obligations under these Terms; and (c) limit access to the Confidential Information to its personnel, advisers, and contractors who have a need to know and are bound by confidentiality obligations no less protective than this Section 9.

9.2 Exceptions. The obligations in Section 9.1 do not apply to information that (a) is or becomes generally known to the public other than through a breach of these Terms; (b) was known to the receiving party without restriction before its disclosure; (c) is rightfully received from a third party without a duty of confidentiality; or (d) is independently developed without use of the disclosing party’s Confidential Information.

9.3 Compelled disclosure. A party may disclose Confidential Information to the extent required by law, court order, or regulator, provided that, where legally permitted, it gives the other party reasonable advance notice and cooperates in seeking a protective order.

Section 10 · Term and Termination

10.1 Term. These Terms apply from the date you accept them and continue until your Account is terminated in accordance with this Section.

10.2 Termination for convenience. You may terminate your Account at any time from your Account settings, effective at the end of the then-current billing period.

10.3 Termination for cause. Either party may terminate these Terms immediately by written notice if the other party (a) commits a material breach that remains uncured 30 days after written notice; (b) is the subject of a petition for insolvency, liquidation, or similar process; or (c) ceases to do business in the ordinary course.

10.4 Data export. For 30 days after termination, you may request export of Client Content and Conversation Data through your Account or, where the data is not exportable through the Account, by writing to support@popkorn.tech.

10.5 Deletion after termination. Subject to any legal hold or regulatory retention requirement, popkorn will delete Client Content, Conversation Data, and End-Customer Personal Data within 30 days after termination of the Account. Aggregated, de-identified, or statistical data that does not identify you or any End Customer may be retained for operational purposes.

10.6 Survival. Sections 1, 6.4 through 6.6, 8, 9, 13, 14, 15, 16, 17, 19, and any other clause that by its nature should survive, will survive termination.

Section 11 · Suspension

popkorn may suspend the Services, in whole or in part, without liability to you, if (a) you are in material breach of these Terms or the Acceptable Use Policy; (b) any fee is past due; (c) we reasonably believe continued provision of the Services poses a security, regulatory, reputational, or operational risk to popkorn, to End Customers, or to other clients; (d) we are required to do so by law, order of a court, or direction of a regulator; or (e) a Sub-processor on which the Services depend suspends or terminates its services to popkorn. Where reasonably practicable we will provide advance notice and an opportunity to cure.

Section 12 · Service Availability

popkorn will use commercially reasonable efforts to make the Services available. The Services may be temporarily unavailable due to scheduled maintenance, emergency maintenance, force-majeure events, internet or telecommunications disruptions, third-party failures, or other causes beyond our reasonable control. Where we offer a service-level agreement, it is set out in a separate document referenced from your Account.

Section 13 · Warranties and Disclaimers

13.1 Limited warranty. popkorn warrants that it will provide the Services in a professional manner, in material conformance with the documentation made available through the Account.

13.2 Disclaimer. Except as expressly stated in Section 13.1, and to the maximum extent permitted by applicable law, the Services are provided on an “as is” and “as available” basis. popkorn disclaims all warranties of any kind, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, uninterrupted operation, error-free performance, or that the Services will meet your requirements.

13.3 AI-generated content. Outputs generated by AI models, including transcripts, summaries, drafted replies, classifications, and suggested actions, are inherently probabilistic and may contain errors, omissions, or fabrications. You will independently review AI-generated content before relying on it for any consequential decision and will not represent AI-generated content as the work of a human if doing so would be misleading.

13.4 No reliance on third parties. popkorn does not warrant the availability, accuracy, or content of third-party Channels, integrations, or platforms on which the Services depend.

Section 14 · Indemnification

14.1 By Client. You will defend, indemnify, and hold harmless popkorn, its affiliates, and their respective directors, partners, officers, employees, and agents from and against all third-party claims, demands, suits, proceedings, losses, damages, fines, penalties, costs, and reasonable legal fees arising out of or in connection with (a) Client Content; (b) any breach of your warranties or obligations in Sections 4, 5, 6.2, 8.2, or the Acceptable Use Policy; (c) any communication you cause the Services to send or receive, including any allegation that such communication was unsolicited, deceptive, infringing, defamatory, harassing, or in violation of any law; (d) any claim by an End Customer, regulator, telecom carrier, messaging platform, or sector authority arising from your use of the Services; or (e) any failure by you to obtain or maintain consents, opt-ins, registrations, or licences required for your use of the Services.

14.2 By popkorn. popkorn will defend, indemnify, and hold harmless you from and against third-party claims alleging that the Services, as provided by popkorn and used in accordance with these Terms, infringe the intellectual-property rights of a third party in India. popkorn’s sole liability for any such claim is to (i) procure the right for you to continue using the Services, (ii) modify the Services to be non-infringing while remaining materially equivalent, or (iii) terminate the affected Services and refund the unused, prepaid portion of fees for the affected Services.

14.3 Conditions. The indemnifying party’s obligations are conditional on the indemnified party (a) giving prompt written notice of the claim, (b) granting sole control of the defence and settlement to the indemnifying party, and (c) providing reasonable cooperation at the indemnifying party’s expense. No settlement that imposes liability or admission on the indemnified party may be made without the indemnified party’s prior written consent.

14.4 Sole remedy. This Section 14 states each party’s sole liability and the other party’s exclusive remedy for any third-party claim of the kinds described.

Section 15 · Limitation of Liability

15.1 Cap on liability. To the maximum extent permitted by applicable law, the aggregate liability of each party arising out of or in connection with these Terms or the Services, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, is limited to Indian Rupees Fifty Thousand (₹50,000).

15.2 No indirect damages. To the maximum extent permitted by applicable law, neither party will be liable to the other for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, anticipated savings, business opportunity, or data, even if the party has been advised of the possibility of such damages.

15.3 Carve-outs. The limitations in Sections 15.1 and 15.2 do not apply to (a) a party’s indemnification obligations under Section 14; (b) liability for fraud, fraudulent misrepresentation, or wilful misconduct; (c) liability arising from a breach of Section 9 (Confidentiality); (d) liability that cannot be limited or excluded under applicable law; or (e) amounts owed to popkorn for the Services.

15.4 Essential purpose. The limitations in this Section 15 apply notwithstanding the failure of essential purpose of any limited remedy.

15.5 Basis of the bargain. You acknowledge that the limitations of liability in this Section 15 are an essential element of the bargain between the parties, that the fees for the Services reflect these limitations, and that popkorn would not provide the Services on the same economic terms without them.

Section 16 · Force Majeure

Neither party will be liable for any delay or failure to perform any obligation under these Terms (other than payment obligations) to the extent caused by an event beyond its reasonable control, including acts of God, natural disasters, epidemics, war, terrorism, civil disturbance, government action, labour disputes, internet or telecommunications failure, power failure, denial-of-service attacks, or failure of a Sub-processor. The affected party will use reasonable efforts to mitigate the impact and resume performance.

Section 17 · Governing Law and Dispute Resolution

17.1 Governing law. These Terms are governed by the laws of India, without regard to its conflict-of-laws principles.

17.2 Informal resolution. Before commencing arbitration, the parties will attempt in good faith to resolve any dispute by negotiation for at least 30 days following written notice from one party to the other at legal@popkorn.tech (in the case of popkorn) or the email address on file (in your case).

17.3 Arbitration. Any dispute, controversy, or claim arising out of or in connection with these Terms or the Services that is not resolved under Section 17.2 will be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration will be Mumbai, India. The arbitration will be conducted by a sole arbitrator appointed by mutual agreement, or failing such agreement within 30 days of the notice of arbitration, in accordance with the Act. The language of the arbitration will be English. The arbitrator’s award is final and binding on the parties.

17.4 Interim relief. Notwithstanding Section 17.3, either party may seek interim or injunctive relief from a court of competent jurisdiction in Mumbai for the protection of its intellectual-property rights, Confidential Information, or other matters where damages would be an inadequate remedy.

17.5 No class actions. Each party agrees that any dispute will be brought solely in its individual capacity and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding.

17.6 Jurisdiction. Subject to Section 17.3, the courts at Mumbai, India have exclusive jurisdiction over any matter that is not subject to arbitration.

Section 18 · Changes to these Terms

We may update these Terms from time to time. For material changes, we will provide reasonable advance notice through the Account, by email, or by a notice on popkorn.tech, with an effective date no earlier than 15 days after the notice. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms. If you do not agree, you may terminate your Account before the effective date under Section 10.2.

Section 19 · Miscellaneous

19.1 Entire agreement. These Terms, together with the Privacy Policy, the Acceptable Use Policy, the Cookie Policy, any order form or addendum entered into between the parties, and any policies incorporated by reference, constitute the entire agreement between the parties and supersede all prior agreements and understandings on the subject matter.

19.2 Order of precedence. In the event of conflict, the order of precedence is: (i) any signed order form or data-processing addendum; (ii) these Terms; (iii) the Privacy Policy; (iv) other policies incorporated by reference.

19.3 Assignment. You may not assign these Terms, in whole or in part, without our prior written consent. popkorn may assign these Terms to an affiliate or in connection with a merger, acquisition, reorganisation, or sale of substantially all of its assets.

19.4 Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect, and the invalid provision will be replaced with one that most closely reflects the original intent.

19.5 No waiver. A party’s failure to enforce any right under these Terms is not a waiver of that right.

19.6 No partnership. These Terms do not create a partnership, joint venture, agency, or employment relationship between the parties.

19.7 Notices. Notices to popkorn must be sent to legal@popkorn.tech and to YV Labs LLP, 901, Satguru Towers, North Avenue, Santacruz West, Mumbai 400054, India. Notices to you may be sent to the email address on your Account.

19.8 Language. These Terms are concluded in English; the English version prevails over any translation.

19.9 Government use. If you are a public-sector entity, additional terms may apply; contact legal@popkorn.tech.

Section 20 · Grievance Officer

In accordance with the Information Technology Rules, 2021 and the DPDP Act, 2023, the following individual is designated as the Grievance Officer of popkorn for the receipt and disposition of complaints from users and Data Principals.

Grievance Officer: Ashok Kumar
Email: grievance@popkorn.tech
Address: YV Labs LLP, Mumbai, India

We will acknowledge complaints within 24 hours of receipt and respond with a resolution within 15 days, in accordance with Rule 3(2)(a) of the Information Technology Rules, 2021. For grievances raised under the DPDP Act and the DPDP Rules, 2025, a full response will be provided within the period specified in those rules. If your complaint remains unresolved, you may approach the Data Protection Board of India.

Section 21 · Contact

You can reach us at the following addresses. All are at the domain popkorn.tech.

General support: support@popkorn.tech
Privacy and data rights: privacy@popkorn.tech
Legal notices: legal@popkorn.tech
Grievances: grievance@popkorn.tech
Security disclosure: security@popkorn.tech
Abuse reports: abuse@popkorn.tech
Billing: billing@popkorn.tech
Press and partnerships: hello@popkorn.tech

Registered office: YV Labs LLP, 901, Satguru Towers, North Avenue, Santacruz West, Mumbai 400054, India.